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Shipping & Returns

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order. If goods are to be returned to Featherbed Roastery, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back with us. Contact us at [email protected] if you would like to return your goods back to us and we will help you to do this.

If there is a problem with your order or items are faulty, you must inform Featherbed Roastery within 30 days of receipt of the order to obtain a refund. To report a problem please contact [email protected] We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything to support good customer relations. This does not affect your statutory rights.